Training Needs Analysis, Part 2: Why do you need TNA?
You may be wondering why Training Needs Analysis (TNA) is relevant or important to you. After all, your company seems to be firing on all cylinders, running like a finely tuned, well-oiled machine. While a TNA is often conducted when an organisation wants to improve staff performance by identifying training needs and alleviating skills gaps, the process can also be used as a starting point for companies wanting to introduce some kind of change – whether that’s a change in operating systems, a change in tasks required of employees, a change in products or services offered by your company or simply a change in employee performance and attitudes.
Do you see your organisation in any of those scenarios?
Conducting a TNA helps you to identify the correct training that will allow the people most affected by whatever change you want to introduce into your organisation to embrace it fully. When it’s done properly, a TNA can save your organisation time, money and effort because it ensures that you identify and tackle the right problems.
A well-performed analysis provides relevant information that can lead to solutions that focus on the areas of greatest need. Even if you can already identify the biggest problems or issues you’re facing and need to change, TNA can help you decide exactly how to address the issues. Without a TNA, you may end up using training to address a perceived gap, but a TNA may reveal that there is no training issue or that coaching or counselling, for example, may be appropriate and less expensive and time consuming. Without the correct picture, you may use too much or too little training or you may conduct the training but fail to use correct, effective follow-up methodologies.
In short, TNA is an excellent route to take when you’re about to embark on change – of any sort – within your organisation, as it allows you to operate on proof rather than assumptions.
Read our article "Employee Surveys: Ask The Right Questions To Get Useful Results" which provides more information about asking the right questions so you get useful feedback from your employees.